Refunds and cancellations
Refunds and cancellations.
Plans change, energy runs out, and some days are simply not the day. The windows below exist so that neither of us is out of pocket.
Last updated: 14 August 2026
Rescheduling
More than 48 hours before your session: reschedule free of charge, as often as you need. Just email me.
Within 48 hours: one free reschedule. After that, 50% of the fee is payable to rebook, because the slot can rarely be filled at short notice.
Cancellations and refunds
More than 7 days before your session: full refund.
Between 48 hours and 7 days before: 50% refund, or full credit towards a future session valid for six months. Most people prefer the credit.
Less than 48 hours before, or no-show: no refund. The time has been held for you and cannot be resold.
Multi-session work
For the Whole-Home Assessment, refunds are calculated on the sessions not yet delivered, less the cost of any written report already produced. If you stop after session one, you are refunded for sessions two and three.
Written reports and materials
Once a written report, plan or resource pack has been sent to you, it cannot be refunded. This is standard for delivered digital work.
Business engagements
Workshops, office consulting and retainers are governed by the cancellation terms in the proposal or statement of work agreed for that project, which take precedence over this page. In the absence of anything specific: workshops cancelled with more than 14 days notice are refunded in full; inside 14 days, 50% is payable; inside 72 hours, the full fee is payable.
If the work was not what was described
If a session did not deliver what its page on this site said it would, tell me within 7 days and I will either put it right or refund you. I would rather hear it than not.
How refunds are made
Refunds go back to the original payment method through Razorpay, and typically appear within 5 to 7 working days. Bank processing times are outside my control. For international payments, your bank may apply its own conversion rate, so the amount returned in your own currency may differ slightly from what you paid.
Asking for one
Email hello@mindyourmind.space with your booking date. No form, no reason required.